The pandemic inspired (and continues to inspire) people to take a long hard look at their workplace experience, shopping options, ways to do business and opportunities to travel. Numerous studies highlight new findings around traveller preferences and the challenges businesses face to satisfy them as people are now looking for more flexibility, hybrid schedules and flexible work hours.
The airline industry in 2019 was worth 876 billion dollars (source IATA). In 2020, commercial airlines received a delivery of 805 new aircraft, which was approximately half of the number originally planned at the beginning of the year. While in 2022, airlines are scheduled to receive 1622 aircraft, which is double the 2019 figure.
The aviation industry is bound to rebound to its original glory very soon as 9,160 new planes are set to deliver only to North America until 2040 and some 43,610 new aircraft will be delivered worldwide.
Looking into the robotic future
Imagine transiting through an airport seeking flight information, food and beverage options or a specific store. Instead of wandering aimlessly or accessing a static Kiosk, what if a robot wheels around the corner, eager and willing to aid through meaningful interactive conversations and cater to your needs?
A survey carried out by Air Transport IT Insights recently found that almost half of global airlines and 32% of airports are currently looking for partners to further develop their robotic involvement in the next three years. The latest developments see robots staffing airport check-in desks, carrying out security protocols, cleaning and even delivering food to passengers. With technology developing at a rapid rate, an increasingly robotic future seems assured for airports.
With robots offering many benefits such as faster check-ins, increased security and a personalised experience for customers, robotic-led terminals could be the future of aviation.Thanks to the magic of Artificial Intelligence, bolstered by telepresence as a supporting backup platform, robots have advanced far beyond the capacity to accomplish basic, routine and repetitive tasks.
Kiosks have been in the market for a long time. But is a place where passengers must gather around a particular designated area inside the airport. With the pandemic far from over, it poses a risk to the passengers and airport staff as the area can quickly become a densely populated zone. Airports are condensed areas and hence space utilization for Airport Operators becomes the key for efficient functioning. In such situations getting an agile and flexible robot where they are fully in control of the numbers allows operators to fully optimize areas of utilization at any desired time.
There hasn’t been any concrete player in the passenger utility robot segment, and this is where we at Artiligent thought of introducing our solutions at the Bangalore International Airport. After a lot of consideration and experimentation, we designed ‘SKY’ - a robot that would directly approach the passengers instead of them searching for a Kiosk to help.
Artiligent’s ground-breaking application in service robotics has become a reality. Delivered by the company’s comprehensive line of interactive robots, the applications provide guidance, deliver simple and complex information, offer coupons and deals, retrieve data and much more.
The solution plays a huge role in setting up a Virtual Helpdesk while maintaining a frictionless experience for passengers. It digitizes Passenger Services with options to connect and speak with an agent who is possibly away and in a Video Contact Centre. Speech technology can help passengers with reduced mobility (PRM) or the visually impaired find their way with ease around airports. It allows passengers to specify and personalise what help and assistance they need while travelling through an airport setting.
The use of robotics is future-proofing the process with a scalability potential, as the demand for these services increases.
”We’re not going to see an exclusively robotic factory, but we will see the optimum use of robots and people.”-Dennis Muilenburg
For more details and information check out our website: www.artiligent.us
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